Redundant User Experience Redundancy

25 03 2012

Each day, I live in a world of user documentation. I work hard — and am paid handsomely — to make life even a bit less painful for customers during their (hopefully) brief interactions with the documentation surrounding one of our highly-technical B2B software products. And so the following lazy foolishness is just inexcusable to me. Every time I buy gasoline.

Step 1: Pay Credit Here.

Hess_UX_step1

Step 2: Insert card. OK, done.

Step 3: DEBIT CARD? But— I’m fairly certain we already covered this in step 1. Pay CREDIT Here. Yes, we did, in fact. I can see it plainly in the picture above. Credit. Still my final answer.

Hess_UX_step3

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